What Happens If a Personalized Award Has the Wrong Name or Title?

A name or title etched into a crystal award cannot be erased or resurfaced. Flawless reviews the approved proof and artwork history to determine what happened, then arranges a replacement; charges and timing depend on responsibility, award type and project requirements.

If the wrong name or title has been deep sand etched into a crystal award, the inscription cannot be erased, buffed out or resurfaced—the award must be replaced. Flawless reviews the submitted information, approved proof and any later artwork changes to determine responsibility. A customer-approved error may result in a replacement charge, while an error caused by a Flawless change after approval is replaced on an expedited basis at no charge.

Why the inscription cannot be corrected

Deep sand etching permanently removes part of the crystal surface to create the inscription. Trying to remove or cover an incorrect name would not restore the award to its original condition, so correcting the text requires a newly produced award.

How responsibility is determined

Flawless reviews the recipient information, production artwork, written proof approval and any changes made afterward.

• If the customer supplied incorrect information or approved a proof containing the error, there may be a replacement charge.
• If Flawless changed the artwork after approval and introduced the error, an expedited replacement is provided at no charge.

Each case is reviewed individually, and the team works to resolve the issue in the customer’s favor whenever possible.

How proofing helps prevent errors

Before production, Flawless provides a production-ready digital artwork proof showing the spelling and placement of the personalization. Production begins only after written approval.

For multiple recipients, submit names and titles in Excel or CSV format to reduce manual entry. Check the proof against the original employee record or recipient list—not from memory—and follow this award proof approval checklist.

How long a replacement can take

Timing depends on the award and must be confirmed for the specific project. Stock and catalog awards typically take 5–7 days from approval of the new proof, subject to inventory and project requirements.

Standard custom production is 60–90 days from final artwork approval, including ocean freight and customs. When a hard event date and budget require it, rush custom production may be approximately 4–6 weeks using air freight, but feasibility and delivery must be checked before any date is promised. Flawless does not charge a separate rush production fee; additional shipping may add cost.

Planning for critical events

For custom programs where late additions or replacements could affect a fixed event, Flawless may recommend ordering a few extra pieces. The appropriate buffer is decided project by project because very small custom production runs can be difficult to arrange and may require added freight costs.

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