Can I Use My Company’s UPS or FedEx Account for an Award Order?
You can ask to use your company’s UPS or FedEx account, but Flawless Awards must approve the arrangement for the specific order. Third-party billing is often possible for stock awards shipped domestically. Overseas custom shipments need additional review because the arrangement may affect freight, customs, insurance and carrier-account responsibilities.
Yes, you can ask to have an award order shipped on your company’s UPS or FedEx account. Third-party billing is often possible for stock awards shipped domestically, but each request must be reviewed and approved for the specific order. Custom awards produced overseas require additional coordination because using your account may affect freight, customs brokerage, duties and transit insurance.
When your carrier account may be used
Using your UPS or FedEx account is generally easier when an order is being shipped from domestic stock. Some catalog awards and certain personalization work are handled domestically, but the production location and shipping method depend on the item.
Before approving third-party billing, Flawless reviews the carrier, account details, delivery requirements and planned shipping route.
Overseas shipping for custom awards
Custom crystal and glass awards are cut and produced at Flawless Awards’ overseas production facility. Flawless normally manages the entire process, including design, production oversight, freight, customs brokerage and delivery.
Ocean freight is typically included in the overall project price. Air freight is an optional upgrade and is generally quoted separately, although approximately 90% of custom orders use air freight to reduce transit time and help meet confirmed in-hands dates. If you want to use your own carrier account, Flawless must review how that arrangement would affect brokerage, possible import duties and responsibility for the shipment. The costs and requirements vary by project.
Insurance and damage claims
When Flawless manages the shipping, Flawless submits and handles insurance claims for transit damage on the customer’s behalf. If the shipment travels on your company’s account, insurance coverage and liability for breakage typically fall under your company’s agreement with UPS or FedEx, subject to confirmation for the project.
Keep every damaged award and all original packaging until the claim is fully resolved.
Shipping to multiple recipients
Flawless can ship awards to individual recipients at multiple addresses. Delivery addresses should be provided in a CSV file, and any special inserts or fulfillment instructions must be reviewed in advance.
A small drop-ship fee may apply depending on the project. Any fulfillment or handling charges will be confirmed in the project quote rather than treated as a standard per-address fee.
Frequently asked questions
Can I use my UPS or FedEx account for stock awards?
Often, yes, especially when the awards are shipped from domestic stock. Flawless must review and approve third-party billing for the specific order.
Can my carrier account be used for an overseas custom award shipment?
Possibly, but it requires additional coordination and is not approved automatically. Flawless must review the freight route, customs brokerage, possible duties, insurance and carrier-account terms before confirming the arrangement.
Who handles a damage claim if I use my company’s shipping account?
When Flawless manages the shipping, Flawless handles the insurance claim for you. When your account is used, coverage and liability for transit breakage typically follow your company’s carrier agreement and should be confirmed before shipment.
Will import duties be charged to my UPS or FedEx account?
That depends on the project, shipping arrangement and brokerage terms. Flawless will discuss possible duties and brokerage costs and can usually provide a specific breakdown before shipping.
Can awards billed to my carrier account be sent to multiple addresses?
Yes. Flawless supports multi-address fulfillment using a CSV delivery list. Special handling requirements and any applicable drop-ship charges must be reviewed and quoted for the project.